Frequently asked questions

The questions our customers ask most.

General

Do you deal officially, as a company? Where are you?

Yes. Everything goes through our registered company — we never deal privately with a customer. Every transfer goes only to the company bank account, and purchase contracts are written and certified by the Chamber of Commerce to protect both buyer and seller before any step.

Our office: Randa Tower, 4th floor, King Abdulaziz Road, An Nahdah, Jeddah (next to First Abu Dhabi Bank).

When can I reach customer service?

We are here for you 24 hours a day, every day of the week — message us on WhatsApp any time.

Buying a car

How do I buy a car from Korea through you? What are your services and fees?

Our team selects the best cars that meet the Saudi standards (SASO), and you have three options:

  1. Our cars in Korea, or a car found on your request.
  2. Our cars already in Saudi Arabia.

We handle shipping and every procedure up to your door, or as you prefer. The fee depends on the services you need, and you can follow every step of the purchase.

Shipping & ports

How much does shipping cost, how long does it take, and to which port?

Shipping prices change daily and each car has its own price. Once the ship sails from South Korea it takes 30 to 45 days at most.

We ship to Jeddah, Dammam, Yanbu or Aqaba — each port has its own price, and we choose the best and fastest option for our customers.

What are the official steps to bring the car from Korea to Saudi Arabia?

You choose to collect the car at the port or have it delivered to your door. The steps are:

  1. Choose the type or method of shipping.
  2. Pay customs duty and VAT when the ship arrives.
  3. Pay the release and clearance fees.
  4. Move the car from the port to SASO and issue the customs card (single-car shipments get temporary plates in the buyer’s name).
  5. Transport it to your city.
  6. Periodic inspection (Fahas) and insurance.
  7. Visit the traffic engineer with the customs card and all documents; after the check a new registration (Istimara) is issued for a 400 SAR traffic fee.

Warranty & claims

What guarantees and claims do you offer?

You get a 48-hour guarantee from the day you receive the car, and you can claim all your rights under the contract if anything is wrong.

We never supply a poor-quality car. We check the body with a paint meter, inspect the engine and chassis, and send the report with photos before any purchase. If the car does not match its condition in the preliminary contract, you may refuse it and get the full deposit back; after the final contract you can claim under its terms.

Still have a question?

Our team answers on WhatsApp.

Contact us