Privacy Policy

Last updated: September 2026

This policy explains how O2DEALER LTD. ("we") collects, uses and protects your personal data when you use our website and services, in line with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.

1. Data we collect

• Account data: mobile number, name, email address and password (stored encrypted).
• Request data: cars you save or request, your lists, the estimated prices shown to you and the add-ons you chose.
• Communication data: conversations you start with us on WhatsApp.
• Technical data: IP address, device and browser type, chosen language and currency, cookies needed to run the site, and visit statistics when enabled.

We do not ask for your national ID or iqama number on the website.

2. Why we use your data

• To create your account and verify your mobile number.
• To prepare price quotes and handle car requests, import, shipping and delivery.
• To contact you about your requests by WhatsApp, phone or email.
• To improve the website and protect it against fraud and abuse.
• To comply with applicable laws.

3. Sharing

We do not sell your data. We share it only as needed with:

• Sellers and exporters in South Korea connected to the car you request.
• Shipping companies, customs brokers and bodies involved in import and registration.
• Technical service providers (hosting, messaging, WhatsApp/Meta, analytics).
• Government authorities when legally required.

4. Transfers outside Saudi Arabia

Some of your data may be processed outside the Kingdom, for example by our hosting provider and our partners in South Korea, only to fulfil your request and in line with the PDPL rules on cross-border transfers.

5. Retention

We keep your data while your account is active, and afterwards for as long as the law requires (for example accounting records), then delete or anonymise it.

6. Your rights

You may request access to your data, a copy of it, its correction, or its destruction when it is no longer needed, and you may withdraw your consent. Contact us using the details below. You may also complain to the Saudi Data & AI Authority (SDAIA).

7. Security

We use encrypted connections (HTTPS), password hashing, and restrict access to authorised staff only.

8. Cookies

We use cookies needed for sign-in and for remembering your language and currency, and may use analytics tools such as Google Analytics to understand how the site is used.

WhatsApp chats and the AI assistant "Reem"

When you message O2DEALER on WhatsApp, including our AI assistant "Reem" (ريم), we keep the chat so we can answer and follow up your request.

• What we keep: phone number, name, messages (voice notes are transcribed to text), car request, budget, city, email if you give it, office appointments, and your marketing consent with its date.
• Where: in a Supabase database in the EU (Frankfurt) and in a Google Sheet used by our sales team. The assistant's replies are generated by Google Gemini.
• Marketing messages: sent only to people who agreed to them; you can ask us to stop at any time.

To ask for a copy of your data or for its deletion, contact us through the Contact page or by email at [email protected]; we handle requests within 30 days.

9. Changes

We may update this policy from time to time; the new date will be shown at the top of this page.

10. Contact

O2DEALER LTD. — privacy enquiries: [email protected] — Randa Tower, 4th floor, 7915 King Abdulaziz Road, An Nahdah, Jeddah (next to First Abu Dhabi Bank)