Parts return and exchange policy

Important: read this before you order. Most parts are ordered specially for you from suppliers outside Saudi Arabia, so returns work differently from a local shop.

1. Before you order

• Check the part number and that it fits your car (model, year, engine). You can send your VIN to our team on WhatsApp to check before paying.
• The price shown includes the part, customs, VAT and our service fee. It does not include shipping. Our team sends you the shipping cost for your address before any payment.

2. When can you return a part?

• If the part arrives damaged or different from the part number you ordered.
• You must tell us within 48 hours of delivery, with clear photos of the part and packaging, and before fitting it.

3. When can't you return a part?

• If you ordered a part that doesn't fit your car, or changed your mind after ordering.
• Parts that were fitted, used, or whose original packaging was opened in a way that prevents resale.
• Electrical and electronic parts after fitting.

4. Shipping costs

• Shipping costs are never refunded, because the overseas supplier charges them even when a part is returned.
• When a return is accepted, the customer pays the return shipping to the supplier, unless the mistake was ours.

5. Refunds

• Once the supplier accepts the return, we refund the part price to the same payment method within 14 working days.
• The supplier may deduct a restocking fee; we'll tell you before the return goes ahead.

Questions? Message us on WhatsApp before you order.